Shipping policy
NeckRelief.store is pleased to provide free worldwide shipping on customer orders.
Shipping Cost
Standard worldwide shipping is FREE. No minimum purchase is required unless otherwise stated during a specific promotion.
Estimated Delivery
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates may vary because of destination, carrier operations, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.
Order Processing
Orders must be processed before shipment. Personalized products may require preparation before they are ready for dispatch.
Once an order has been dispatched, tracking information may be provided when available.
International Orders
We ship internationally to supported destinations. Customers are responsible for providing a complete and accurate delivery address.
Customs procedures and local import requirements vary by destination. Where taxes, duties, or other governmental charges apply, responsibility will be determined by applicable laws and the information presented during checkout.
Incorrect Addresses
Please verify your delivery details carefully before completing checkout. If you notice an error, contact support@NeckRelief.store immediately.
We will attempt to help when possible, but changes cannot be guaranteed after an order has entered processing or has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, contact our customer support team. We will review available tracking and shipping information and assist with the next appropriate steps.
Contact
Email: support@NeckRelief.store
Phone: (905) 839-1009
Address: Rue Norman, Saint-Laurent, QC H4L 4H5, Canada