Refund policy
At NeckRelief.store, we want you to feel confident when placing an order. We therefore provide eligible customers with a 30-day free return and refund policy.
30-Day Return Period
You may request an eligible return within 30 days of receiving your order. To begin a return, contact us at support@NeckRelief.store and provide your order number, the item you wish to return, and the reason for your request.
Please do not send products back without first contacting our customer support team and receiving return instructions.
Return Eligibility
To qualify for a standard return, merchandise should generally be returned in substantially the same condition in which it was received, together with any included accessories or packaging where reasonably possible.
Because some products may be personalized or made according to customer-selected specifications, eligibility may depend on the circumstances of the order. Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or defective item, please contact support@NeckRelief.store as soon as possible. Include your order number and photographs where appropriate so our team can evaluate the issue.
When a claim is approved, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.
Free Returns
Eligible returns under this policy are provided without a return shipping charge to the customer. Our support team will provide the applicable return instructions after approving your request.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund. Approved refunds will normally be issued to the original payment method.
Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible. We cannot guarantee modifications or cancellations once processing or personalization has begun.
Contact
For all return and refund requests:
Email: support@NeckRelief.store
Phone: (905) 839-1009
Address: Rue Norman, Saint-Laurent, QC H4L 4H5, Canada